About Us
Citizen Charter
Our commitment to timely, transparent service delivery for every citizen request.
Our service approach
This Citizen Charter sets out the maximum time the Panchayat aims to take in delivering common services, so residents know what to expect when they submit a request. Actual delivery is often faster once an application is complete in all respects; the table alongside lists the maximum time limit for each service.
Key principles
- Clear information
- Courteous interaction
- Acknowledgement of requests
- Transparent communication
- Practical service guidance
Full document
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Download the complete Citizens' Charter
Published by the Directorate of Panchayats, Government of Goa.
Citizens' Charter
Citizen Charter · 2008
Directorate of Panchayats, Government of Goa — the department-wide Citizens' Charter covering the organisational structure, Gram Sabha and Village Panchayat functions, services, timelines and schemes.
Service commitments
Maximum time limits for common services
Time limits as published by the Panchayat; incomplete applications may take longer.
| Service | Maximum Time Limit |
|---|---|
| Grant of Licence for Construction/Reconstruction of any Structure | One Month |
| License for Hotels/Shops/Restaurants/Eating House/Bakery, etc. | One Month |
| Permission for Repairs of House/Structure | One Month |
| Permission for Construction of Factories/Installation of Machinery | One Month |
| License for using any place for Trade, Business or Industry | One Month |
| License for Places for Disposal of Dead Bodies | One Month |
| License for Shops (Permanent & Temporary) | One Month |
| Birth/Death Certificate | One Day |
| Occupancy Certificate | One Month |
| No Dues Certificate | One Week |
| Non-Availability of Birth & Death Certificate | One Day |
| Residence Certificate (Form III) | One Week |
| Character Certificate | One Week |
| Dependency Certificate | One Week |
| Poverty Certificate | One Week |
| Divergency Certificate | One Week |
| Bonafide Fisherman Certificate | One Week |
| Occupation Certificate | One Week |
| NOC for Water Connection | 20 Days |
| NOC for Electricity Connection | 20 Days |
| NOC for Road Cutting | 20 Days |
| NOC for Running General Stores/Bar/Liquor Shop/Establishment | 20 Days |
| Correction in Birth & Death Records | One Month |
| Issue of Certified Copy of Resolution | 15 Days |
| Issue of Information under RTI Act, 2005 | One Month |
| Primary Bread Winner Certificate | 10 Days |